Frequently Asked Questions
What is your turnaround time?Turnaround times vary depending on the number of processes and the quantity in the order. In general, we pride ourselves in our 2-5 day turnaround. Quicker turnarounds may be arranged in some instances. Please speak with our customer service specialists for more information.
What processes are you approved for?You can view our comprehensive list of approvals by simply selecting from the menu above. Customer approvals are sorted by customer. Process approvals are sorted by process. Primes and OEMs also publish a list of approved suppliers on their quality websites. You can also contact our Quality Control Director for any information regarding specifications or approvals.
What is a hazardous surcharge and how is it calculated?This is a fee used solely for the responsible and ethical handling and disposal of chemicals and hazardous materials. Our Corporate Responsibility and Environmental Responsibility outline our commitment to ensure the integrity of our environment. It is typically 10% of the purchase order.